F.A.Q

The Grey Warranty covers new and post-installed inverters and lithium batteries that do not come with manufacturer warranties. It includes comprehensive repair and replacement services for critical components, as well as deinstallation and reinstallation if needed.

Yes, for new and post-installed items under the Grey Warranty, there is a 6-month bridging period. For the Extended Warranty, coverage begins immediately after the expiration of the manufacturer’s warranty.

The Extended Warranty extends the lifespan and coverage of your existing warranties, providing protection for inverters and lithium batteries beyond the manufacturer’s warranty period. It includes repair, maintenance, and refurbishment services for key components.

To make a warranty claim, contact our customer support team via phone or email. We will guide you through the troubleshooting process, and if necessary, arrange for a technician to visit your site for further assessment and repairs.

Our Grey Warranty plans range from R3,850 & R4,450, while the Extended Warranty plans range from R2,850 to R5,850, depending on the length of the coverage period and the equipment size.

We aim to respond to warranty claims within 24 hours. Our mobile repair teams are equipped to handle most issues on-site, ensuring minimal downtime for your solar energy system.

Yes, as a launch promotion, we offer the option to pay the warranty premiums over a 6-month period, making it more affordable and accessible for a wider range of customers.

Our services are available across South Africa, thanks to our extensive network of qualified installers and mobile repair teams. We ensure that support is available wherever you are located.

NSRC employs skilled technicians with extensive experience in the solar industry. We also maintain direct supply agreements with reputable manufacturers for parts and components, ensuring high-quality repairs and refurbishments.

NSRC is backed by Solarpreneurs (Pty) Ltd, a credible and reputable solar energy consulting firm. Our comprehensive coverage, nationwide reach, and commitment to customer service set us apart. Additionally, our warranties are supported by a robust warranty fund and insurance cover, ensuring that we can meet our obligations under any circumstances.