About Our Service

Coverage Details for NSRC Grey and Extended Warranties 

Grey Warranty Coverage  

The Grey Warranty is specifically designed for inverters and lithium batteries that are either sold new without a manufacturer warranty that can be locally supported or post-installed units without any type of warranty. This warranty aims to provide comprehensive coverage for these critical components of your solar energy system, ensuring their optimal performance and longevity.

What is Covered: 

1. Inverters and Lithium Batteries: This includes both new and post-installed units up to 48v and 10kw capacity. 

2. Bridging Period: The warranty includes a 6-month or 12-month bridging period, depending on the chosen plan. During this period, claims cannot be made to ensure the equipment is in good working condition. 

3. Repair and Replacement: Coverage includes repairs and, if necessary, replacement of main boards, MPPT boards, control boards, and other critical components. 

4. Deinstallation and Reinstallation: If the equipment needs to be removed for off-site repair, the warranty covers both the deinstallation and reinstallation processes. 

5. Refurbishment: Up to two refurbishments over the warranty period, ensuring your equipment remains in optimal condition. 

6. Call-Outs: One call-out per month for the entire warranty period, which includes troubleshooting and minor repairs. 

7. Telephonic Support: Unlimited telephonic support daily from 8 am to 5 pm to assist with troubleshooting and technical queries.     

Extended Warranty Coverage 

The Extended Warranty is designed for new and post-installed equipment (within 24 months of installation) and aims to extend the manufacturer's warranty period, providing long-term protection and peace of mind.

What is Covered: 

1. Inverters and Lithium Batteries: Coverage extends to equipment up to 48v and 10kw capacity, similar to the Grey Warranty. 

2. Warranty Extension Periods:    

- 3-year extension after a 3-year manufacturer warranty period.    

- 5-year extension after a 5-year manufacturer warranty period. 

3. Repair and Replacement: Coverage includes repairs and replacements for essential components such as main boards, MPPT boards, and control boards. 

4. Deinstallation and Reinstallation: If off-site repairs are required, the warranty covers the costs and logistics of both removing and reinstalling the equipment. 

5. Refurbishment: Up to two refurbishments over the warranty period, similar to the Grey Warranty, ensuring the equipment remains in top condition. 

6. Call-Outs: One call-out per month, covering troubleshooting and minor repairs throughout the extended warranty period. 

7. Telephonic Support: Unlimited daily telephonic support from 8 am to 5 pm for troubleshooting and technical assistance. 

Additional Scenarios Covered: 

- Electrical Failures: Any failure due to electrical faults within the covered components. 

- Component Wear and Tear: Normal wear and tear of covered components that affect performance. 

- Software Updates: Necessary software updates to maintain equipment functionality and efficiency. 

- Environmental Damage: Limited coverage for damage due to environmental factors, provided proper installation and usage guidelines were followed. 

Exclusions: 

- Acts of God: Damage due to natural disasters such as floods, earthquakes, and lightning. 

- Improper Use or Installation: Damage resulting from improper use or installation not performed by NSRC certified technicians. 

- Unauthorized Repairs: Any repairs or modifications carried out by non-authorized personnel void the warranty. 

By choosing NSRC’s Grey or Extended Warranty, you ensure your solar energy system remains protected against unforeseen issues, maintaining its efficiency and longevity. Our comprehensive coverage plans provide you with the financial protection and peace of mind needed to fully enjoy the benefits of your solar energy investment.

At NSRC, we understand the significant investment that homeowners and small businesses make when they choose solar energy solutions. However, the lack of adequate warranty coverage can undermine this investment, leaving you vulnerable to unexpected repair costs and system downtime. That's why we offer comprehensive Grey and Extended Warranty covers designed to provide you with peace of mind and protect your solar energy systems. 

The Problem We Address 

Solar energy systems, particularly inverters and lithium batteries, are critical components that ensure the smooth operation of your solar power setup. Unfortunately, many systems sold in South Africa lack robust manufacturer warranties, leaving owners to bear the brunt of repair and replacement costs. Even when warranties are available, they often fall short of covering the system's lifespan, causing financial strain and operational disruptions. 

Benefits to Homeowners and Small Businesses 

Our warranties bridge this gap by extending coverage well beyond the standard terms. Whether you’re a homeowner looking to safeguard your investment or a small business seeking uninterrupted energy supply, our warranties offer numerous benefits: - Financial Protection: Avoid hefty repair and replacement costs. - Reliability: Ensure your system operates at peak efficiency. - Extended Lifespan: Prolong the life of your inverters and batteries. - Peace of Mind: Enjoy uninterrupted solar energy supply.

Coverage and Costs 

Launch Promotion: Flexible Payment Options As part of our launch promotion, we are offering flexible payment options for our warranty premiums. 

You can now pay off your warranty premiums over a 6-month period, making it more affordable and accessible to a wider range of customers. 

We offer two primary warranty options: Grey Warranty For new inverters and lithium batteries sold without manufacturer warranties, or post-installed units without any warranty.   

 Extended Warranty For new and post-installed equipment (within 24 months of installation). 

Take control of your solar energy investment today. Protect your system with NSRC’s Grey or Extended Warranty and enjoy the benefits of reliable, long-term solar energy. Contact us now to get started. 

Mobile Repair Services 

In addition to our warranty programs, we offer comprehensive mobile repair services. Our skilled technicians can perform on-site repairs, ensuring minimal downtime and maximum convenience for you. 

Benefits of our mobile repair services include: 

- Quick Response: We come to you, reducing system downtime. 

- Expert Technicians: Professional, high-quality repairs on-site. 

- Convenience: No need to transport your equipment for repairs. 

- Cost-Effective: Save on transportation and logistics costs. Experience the reliability and convenience of our mobile repair services. 

Contact us today to learn more: 060 8000 158 

The National Solar Repair Centre (NSRC) is your trusted partner in maintaining and protecting your solar energy systems. Founded and operated by Solarpreneurs (Pty) Ltd, NSRC has quickly established itself as a credible third-party repair, maintenance, and warranty service provider.

Our Mission

At NSRC, our mission is to provide reliable, high-quality warranty and repair services that ensure the longevity and efficiency of solar energy systems across South Africa. We aim to support the growing adoption of solar energy by offering affordable and comprehensive protection plans.

Our Services

We specialize in the repair, maintenance, and refurbishment of inverters and lithium batteries. Our warranty services include:

- Grey Warranty: Covering new and post-installed equipment without manufacturer warranties.

- Extended Warranty: Extending the lifespan and coverage of your existing warranties.

Why Choose NSRC?
- Expertise: Our team comprises skilled technicians and industry experts with years of experience in the solar energy sector. We are committed to continuous learning and staying updated with the latest technological advancements. 

- Comprehensive Coverage: We offer extensive warranty plans that provide peace of mind, ensuring your solar energy systems remain efficient and reliable.
- Nationwide Reach: Through our national network of qualified installers, we service solar systems across South Africa, ensuring that no matter where you are, reliable support is available.
- Credibility: Backed by Solarpreneurs (Pty) Ltd, a reputable solar energy consulting firm established in 2018, NSRC brings a wealth of industry knowledge and a proven track record of excellence.

Customer Protection

We understand the concerns about potential business challenges that might affect our ability to honour warranty claims. That’s why our warranty policies are supported by a robust warranty fund and insurance cover, ensuring we can meet our obligations no matter the circumstances. Our management team is dedicated to maintaining the highest standards of service, and our staff are committed to delivering exceptional support to our customers.

Our Commitment

At NSRC, we believe in the importance of sustainable energy solutions and the role they play in creating a better future. Our experienced management team is passionate about the solar industry and brings a wealth of knowledge to the table. They are supported by a dedicated staff who are committed to providing excellent customer service and ensuring that every interaction with NSRC is a positive one.

By choosing NSRC, you are not just getting a warranty; you are gaining a partner committed to the success and longevity of your solar energy investment. We are here to support you every step of the way, ensuring that your solar systems operate at peak efficiency and provide the returns you expect.

Thank you for considering NSRC as your trusted partner in solar energy maintenance and protection. We look forward to serving you and ensuring that your solar investment remains secure and productive for years to come.

Maintenance Manual for Residential Solar Energy Inverters and Lithium Batteries 

Introduction 

Proper maintenance of residential solar energy systems is essential for ensuring their efficiency and longevity. This manual provides homeowners with guidelines for the upkeep of solar inverters and lithium batteries, which are critical components in residential solar power systems. 

Solar Inverters Types of Inverters 

1. String Inverters    

- Cost-effective and straightforward but less efficient in shaded conditions.    

- Requires regular visual checks for dust, debris, and any signs of wear. 

2. Microinverters    

- Installed on each solar panel, offering high efficiency even with partial shading.    

- More expensive and harder to access due to their placement under solar panels. 

3. Hybrid Inverters    

- Combine functionalities of traditional inverters with battery storage capabilities.    

- Ideal for complex systems with multiple energy sources. General Maintenance 

Tips 

1. Regular Visual Inspection    

- Periodically check the inverter for signs of physical damage, corrosion, or insect nests.    

- Ensure that ventilation is not obstructed and clean the cooling fins if necessary. 

2. Cleaning    

- Dust and debris can accumulate on the inverter, affecting its performance. Clean the exterior using a soft brush or cloth.    

- Avoid using water or chemical cleaners to prevent damage to electrical components. 

3. Monitoring    

- Regularly check the display or monitoring system for error messages or unusual readings.    

- Ensure the inverter's software is up-to-date. 

4. Performance Checks    

- Periodically check the inverter’s performance against the expected output. Significant deviations may indicate an issue that requires professional inspection. 

5. Safety Precautions    

- Never attempt to shut down the inverter or perform repairs. Contact the NSRC Support Desk for assistance. 

Lithium Batteries 

Types of Lithium Batteries 

1. Lithium Iron Phosphate (LFP)    

- Known for their safety, stability, and long cycle life.    

- Examples: Enphase IQ, SunPower SunVault. 

2. Nickel Manganese Cobalt (NMC)    

- Higher energy density but more expensive and prone to thermal runaway.    

- Examples: Tesla Powerwall, LG RESU Prime. 

General Maintenance Tips 

1. Regular Visual Inspection    

- Inspect the battery casing for physical damage, swelling, or leaks.    

- Check the battery terminals for corrosion and contact NSRC Support Desk if cleaning is needed. 

2. Battery Monitoring    

- Use a battery management system (BMS) to monitor charge levels, temperature, and overall health.    

- Regularly review the data from the BMS for signs of declining performance. 

3. Temperature Control    

- Maintain the battery at an optimal temperature range (typically 15-25°C). Extreme temperatures can degrade battery life and performance.    

- Install batteries in a climate-controlled environment if possible. 

4. Charge and Discharge Cycles    

- Avoid deep discharges and overcharging. Lithium batteries should ideally be kept between 20% and 80% charge.    

- Regularly balance the battery cells to ensure even wear and prolong lifespan. 

5. Storage Maintenance    

- If the battery is not in use for an extended period, store it at around 50% charge.    

- Check and recharge the battery every six months to prevent deep discharge. Safety Precautions - Avoiding Thermal Runaway   

- Ensure proper ventilation and cooling systems are in place to prevent overheating.   

- Use a compatible solar charge controller to regulate the charging process. 

- Handling and Disposal   

- Handle batteries with care to avoid short circuits and physical damage.   

- Dispose of old or damaged batteries according to local regulations, as they contain hazardous materials. When to Contact NSRC Support Desk - System Malfunctions   

- If you notice any error messages, unusual performance, or physical damage to the inverter or batteries, contact the NSRC Support Desk immediately. 

Maintenance Assistance   

- For tasks that involve handling the electrical components or accessing hard-to-reach areas, always contact the NSRC Support Desk to ensure safety and proper maintenance. 

Conclusion 

Proper maintenance of solar inverters and lithium batteries involves regular inspections, cleaning, performance monitoring, and adherence to safety protocols. By following these guidelines and seeking professional help when needed, you can ensure the longevity and efficiency of your residential solar energy system, maximizing your investment and contributing to sustainable energy use.